How can I stop SEPA Direct Debits from charging my account?

If you want to stop a merchant from using our services to debit your account, please fill in this form.

The form requires a customer number and a mandate reference which you can find by checking the transaction details in your bank account. With this information we are able to identify which merchant you have mandated to regularly charge you. Then, if you still wish to stop being charged, we can stop future payments.

Identifying the merchant before cancelling the mandate is highly recommended because they might be providing you with an important service such as your internet connection or insurance. Stopping the payments may result in you no longer receiving such service.