How can I stop from being charged?

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You should find your customer number and the mandate reference number when checking the transaction details in your bank account. With this information we will be able to identify which merchant you have mandated to regularly charge you. Then, if you still wish to stop being charged, we can stop future payments.

Identifying the merchant before cancelling the mandate is highly recommended because they might be providing you with an important service such as your internet connection or insurance. Stopping the payments may result in you no longer receiving such service.

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