How can I authenticate transactions made using my FinXP issued debit card?

Before going into the steps of how to authenticate your transactions, it's important to remember that authentication is necessary to ensure that you are actually the person who is using the card. Authentication keeps your money safe in a situation where your card is lost or stolen. 

There are two ways to authenticate transactions made using your FinXP-issued debit card. The right way for you depends on where you are located. 

  • If you are located within the EU/EEA region, then you can authenticate your transactions using the VIMpay mobile application, which you can download from here.
  • If you are located outside the EU/EEA region, then you need to visit the FinXP Authentication Portal, You will need to enter your Card Number & Security Token, which was communicated to you by mail when you received the card. Once you log in, you will be able to authenticate your transaction via a one-time password sent to you via an SMS. 

For a visual explanation of both processes, please see the diagram below:

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